FAQ

Upon request to the Korea GSA and settlement of the relevant fees, a digital copy will be sent via email. Operation of the vehicle requires physical possession of the printed document. In case of border inspections requiring the original, a statement regarding the loss is necessary. For theft cases, retaining a police report for verification is advised. Please refer here for specific costs.

Please be advised that the incurred cost reflects the actual reissue fees imposed by French authorities, distinct from the provision of the digital copy. The original document will be held at the French Head Office to facilitate deregistration procedures following vehicle return.

In the event that only one of the two keys provided at pickup is lost, continued use of the remaining key is permitted until vehicle return. Applicable charges for the missing key will be automatically processed subsequently. Should both keys be lost, acquisition of replacements is mandatory. Upon request to the Korea GSA and settlement of relevant fees, replacement keys will be dispatched to the driver's current location (e.g., accommodation). Detailed cost information is available here.

• Snow Chains : Purchase requests may be made upon reservation. As prices vary depending on the vehicle model and chain specifications, please inquire separately. Be advised that these items are sold, not rented; thus, retention of the item following vehicle return is permitted. Alternatively, independent purchase from local automotive retailers is also permissible.
• Winter Tires : 3PMSF (3-Peak Mountain Snow Flake) certified M+S tires are standard equipment exclusively for vehicles with 'Winter', '4-Season', or 'All-Weather' designated in the model name. All other vehicles are fitted with summer tires. Should winter tires be required for such vehicles, replacement must be performed locally at the client's expense. Meanwhile, please be advised that tires commonly classified as 'All-Season' in North America are not recognized as winter or all-season tires in Europe.

The locking mechanism is disabled if a key is detected inside the vehicle. Please ensure that neither of the two keys provided at pickup remains within the cabin (e.g., inside a bag). If the issue persists, please contact Assistance.

Diesel vehicles are provisioned with an AdBlue level sufficient for approximately 5,000 km upon pickup. A refill warning indicator illuminates when the remaining driving range is between 2,000 km and 3,000 km. AdBlue can be purchased at service stations and refilled by opening the blue cap located adjacent to the fuel filler. Prices generally range from € 15 to 25 per 10 liters. While consumption varies depending on driving habits, approximately 1 liter is typically required for every 1,000 km. Please be advised that costs for consumables, including AdBlue, are the client's responsibility.

Inspection and replacement of engine oil are typically required every 15,000 to 20,000 km. Should the engine oil warning light illuminate during operation, please visit a nearby service center (advance booking recommended) for inspection and necessary service. As recommended oil specifications and refilling procedures vary by vehicle model, self-refilling or replacement should only be attempted upon full comprehension of the relevant manual. Please be advised that the cost of consumables, including engine oil, is the client's responsibility.

Europe employs a standardized fuel labeling system. Simply match the label on the pump nozzle with the identifier found inside the vehicle's fuel filler flap.

• Petrol: Circle (E + Number) (e.g., E5, E10)
• Diesel: Square (B + Number) (e.g., B7, B10)
• Paraffinic Diesel: Square (XTL)
• Gaseous: Diamond (e.g., LPG, CNG, H2)

Below are fuel names in major European languages. Please be advised that in some countries (e.g., France, Italy), local terms similar to 'gasoline' may indicate diesel. Relying on the standard symbols is recommended.

• Petrol: SP (Sans Plomb), Essence, Benzina Senza Piombo, Gasolina Sin Plomo, Gasolina Sem Chumbo, Amoliwdi Wensina, Kurşunsuz, Benzyna Bezolowiowa, Blyfri, Bensin, Benzin, Benzina, Benzine, Superbenzine, Super, Eurosuper, etc.
• Diesel: Gazole, Gasoil, Gasolio, Carburante, Gasóleo, Mazot, ON (Olej Napedowy), Nafta, etc.

Rates differ considerably by country and service provider. Northern and Western Europe tend to be more expensive, whereas Eastern Europe is relatively more affordable. Stations affiliated with large supermarkets are typically cheaper than those in city centers or on motorways. Although diesel is typically cheaper, local taxes in certain nations (e.g., Sweden, Switzerland) can result in higher prices compared to petrol. Please refer to the link below for average prices in major European nations.

• Fuel & Charging Rates in Europe

Unfortunately, it is not possible. Vehicles are assigned based on a random Vehicle Identification Number (VIN) allocation by French Customs. Consequently, specific color selection is not available. We appreciate your understanding.

Unfortunately, it is not provided. Due to strict visibility regulations for windshields and front side windows across Europe, vehicles are released without tint. Removable tinting may be utilized on rear windows only, where regulations are typically more lenient. Please be advised that reflective or mirrored tinting is strictly prohibited in all cases.

Yes. To obtain a quote from the French Head Office, a request must be submitted 1 to 2 months before the scheduled return date. As quotes are based on the market value effective on the contract date (return date), earlier estimation is not feasible. Additionally, due to administrative deadlines for ownership transfer in France, purchase applications cannot be processed starting 2 weeks prior to the return date. The following points must be reviewed prior to purchase:

• Condition: The vehicle is sold in its current condition. No option changes or additions are permitted.
• Payment: The total amount must be remitted to the French Head Office account. No installment or financing options are offered.
• Tax: The intended country of registration must be specified upon inquiry to determine the applicable tax rate.
• Registration & Procedures: All procedures following purchase confirmation—including registration, tax payment, license plates, and insurance—are the sole responsibility of the buyer.
• Export/Import: For vehicle export to a country outside the EU, all subsequent procedures such as shipping, transport, customs clearance, type approval, local registration, and mandatory insurance must be arranged individually.
• Warranty: The standard manufacturer's warranty remains valid for 2 years within the EU but is void in countries outside the EU.

• MHEV (Mild Hybrid) : The electric motor only assists the engine. As it recharges automatically while driving, no external charging is required.
• HEV (Hybrid) : Capable of driving solely on the electric motor at low or constant speeds, optimizing efficiency by combining the engine and motor. As it recharges automatically while driving, no external charging is required.
• PHEV (Plug-in Hybrid) : Offers a longer driving range in EV mode and switches to hybrid mode when the battery is depleted. While external charging ensures optimal fuel efficiency, the vehicle is capable of driving on the internal combustion engine without charging.

As recognition standards vary by country, it is essential to confirm driving eligibility with the embassy or relevant government authorities of the destination country prior to travel. Furthermore, to avoid potential difficulties arising from the unfamiliarity of local officials in Europe, obtaining an IDP (International Driving Permit) is strongly recommended for a seamless journey.

In certain European jurisdictions, the installation of appropriate winter equipment—such as snow chains or winter tires—is either recommended or legally mandated, contingent upon specific seasons or locations. For comprehensive guidance, please refer to the link below:

• Winter Equipment Regulations in Major European Countries

In many European countries, including France, speed camera warning systems are prohibited by law. To comply with these regulations, this feature is not available. We appreciate your understanding.

In the event of an emergency stop, activate hazard lights and wear the vest before exiting the vehicle. Move to a safe location off the road (e.g., behind a guardrail) to report the incident. Place the warning triangle at least 30 m behind the vehicle; however, this may be omitted if doing so is dangerous (e.g., on motorways) or visibility is poor.

These items must be returned with the vehicle. The actual cost will be charged if they are missing.

European motorway toll systems are categorized into manned, unmanned, and electronic lanes. As electronic toll collection often requires residency or complex registration, travelers are advised to utilize manned or unmanned booths. The lanes can be distinguished as follows:

• Manned: Indicated by attendant/cash symbols, or labeled 'Manual' - Subject to frequent queuing
• Unmanned: Indicated by card/cash symbols, or labeled 'Card,' 'Carte,' or 'Viacard' - Often card-only
• Electronic: Indicated by wireless symbols, or labeled with specific service names such as 'Tag,' 'Auto,' 'Via-T,' 'E-Tag,' 'Liber-T,' 'Telepass,' or 'Toll Tag'

In Portugal, certain highways operate solely on the electronic system (EasyToll). Online pre-registration is mandatory for these routes to enable automatic payments via a linked credit card. Please consult the link below for comprehensive guidelines.

• Online Registration for Portugal Electronic Tolls

A vignette is a time-based motorway toll pass widely used across Central and Eastern Europe, including Switzerland, Hungary, and Austria. While most nations offer flexible duration options, Switzerland operates exclusively with annual passes. Purchasing methods vary from physical stickers available at border service stations to digital e-Vignettes requiring license plate registration.

• Detailed Guide by Country

Caution: Overpricing Scams - Be vigilant against fraudulent vendors charging excessive fees. Unofficial websites and roadside stalls often charge double or triple the standard rate. Please consult the link above for official pricing and authorized retailers to ensure a safe transaction.

Unfortunately, it is not possible. Due to the tax-free status of the vehicles, the range of authorized drivers is legally restricted. Authorized drivers are limited to the contract holder and their spouse, parents, and children. These individuals may operate the vehicle without prior registration. Adding other individuals—such as parents-in-law, siblings, extended family members, friends, or acquaintances—as additional drivers is not permitted under applicable law, and therefore, no insurance products are available for such cases.

Yes. However, the submission of multiple supporting documents may be required. A comprehensive personal statement accompanied by photographs of the scene is mandatory, and additional documentation—such as witness statements or a police report—may also be requested.

Unfortunately, it is not possible. As of April 1, 2024, in accordance with EU policy, the issuance of paper insurance certificates has been discontinued. It is no longer mandatory to carry a paper certificate when driving between EU member states. To mitigate confusion during the transitional period, however, a 'Memo Vehicle Insured' document is provided upon vehicle pickup.

The plus (+) symbol represents the international access code (commonly '00' in Europe). Mobile devices typically convert a long-press of '0' into this symbol, automatically applying the correct prefix for the carrier. Numbers within parentheses denote local trunk codes to be excluded when calling from abroad. As roaming protocols vary, verification with the service provider is recommended.

Adherence to the European dialing convention is advised. To illustrate, the Korean number 010 1234 5678 translates to 00 82 10 1234 5678. This sequence comprises the European international identifier 00, the country code for Korea (82), and the remaining digits with the leading '0' omitted. For non-Korean numbers, replace 82 with the relevant country code.

Response times are contingent on the region and season. Expect around one hour in cities or main roads, 2–3 hours in remote areas, and up to half a day during peak holidays. Notably, certain motorways mandate the use of roadside emergency phones (Orange Boxes) or police intervention to dispatch designated towing services, potentially incurring additional administrative delays.

Upon request to the Korea GSA, a PDF certificate (in English or French) will be sent via email. An issuance fee of KRW 11,000 applies. Please be advised that postal delivery of hard copies is unavailable.

Unfortunately, it is not possible. While mechanical failures are infrequent due to the brand-new condition of the fleet, assistance services (such as accommodation or car rental) are provided to ensure mobility during repairs. Please be advised that coverage is limited to the aforementioned assistance; consequential damages arising from inevitable itinerary disruptions (delays, modifications, or cancellations) are excluded from the scope of compensation.

Unfortunately, it is not possible. Upon vehicle pickup, full authority regarding client management is transferred to the French Head Office. Consequently, case details and progress updates are not shared with the Korean office. Furthermore, owing to stringent European data protection regulations (GDPR), third-party intervention in insurance filings is legally restricted. However, we remain fully available to provide general procedural guidance and essential information.

Persons who are citizens or permanent residents of a country that legally recognizes common-law marriages or civil unions may be recognized as a married couple, provided an official partnership certificate issued by the relevant government authority of that country is presented.

For a shorter term, it is possible to contract for the minimum term and return the vehicle early without additional fees or penalties. However, as for terms exceeding the maximum limit, please contact us for a personalized consultation, as various variables must be considered.

A new vehicle may be delivered upon the renewal of tax-free eligibility, which occurs six months after the contract termination date (i.e., the vehicle return date). Therefore, a new contract should be initiated for a delivery date on or after this renewal. If a vehicle is required immediately upon return, an alternative is to establish a contract under the name of an immediate family member (e.g., a spouse).

Status modification is possible only before the modification deadline and will not be permitted after this time, regardless of the vehicle's pickup status.

Yes. The contract details can be modified once the schedule is finalized. Please refer to the tips below:

• Book a vehicle at a non-Paris center: The largest tax-free quotas are allocated to Paris. Therefore, if choosing between Paris and a non-Paris center, it is recommended to reserve a vehicle at a non-Paris center. This is because a subsequent modification to Paris is relatively less impacted by quota availability.
• Book the earliest possible pickup date: Tax-free quotas are filled in chronological order. Therefore, it is recommended to reserve a vehicle for the earliest possible pickup date. This is because a subsequent postponement to a later date is relatively less impacted by quota availability. Conversely, advancing the date may not be permitted if the quota for the desired earlier date is already filled.

Documentation must verify the right to stay in the EU and be issued in English or the official language of a relevant EU member state. No specific format is required. Examples include:

• Secondment Letter: Detailing the seconding/host organizations, assignment duration, scope of work, and a financial guarantee confirming all remuneration is from the home country.
• Certificate of Enrollment: Stating the academic institution, enrollment period, and major/field of study.

Unfortunately, it is not possible. The office in Korea operates as a GSA (General Sales Agency) and does not maintain a showroom or have permanently stationed staff. We appreciate your understanding.

While subject to variation based on the vehicle, rental period, and applicable policies, payment is generally divided into an initial advance (deposit) and the balance. Please note that if a reservation is made past the balance due date, the total amount will be charged in full immediately. Detailed amounts and procedures will be guided individually after online booking.

It is the official service fee stipulated for each contract and is applied uniformly by GSAs worldwide and the French Head Office. The fee is pre-incorporated into all quotes, regardless of the quotation source. Therefore, neither price discrepancies between providers due to this fee nor additional charges beyond the total amount quoted will occur.

While it is contingent upon relevant policies, when approved, payment is typically remitted to our European bank account. Consequently, transaction fees may be incurred depending on your bank. For further details, please inquire individually.

Yes. The booking voucher issued upon booking confirmation functions as an invoice, containing all pertinent details such as itemized charges and totals. Should your organization utilize a specific internal format, please notify us of the specifications, and every effort will be made to accommodate the request.

Unfortunately, it is not possible. Tax-free eligibility is granted to a specific individual by French Customs and is non-transferable. A change in lessee would invalidate the existing approval, necessitating the cancellation of the current contract and a separate application for the new lessee.

Unfortunately, it is not possible. The tax-free eligibility conferred by French Customs is valid within a designated year; the vehicle portfolio and its corresponding policies are likewise established on an annual basis. We appreciate your understanding.

Following the deadline, the tax-free vehicle is officially registered with the French authorities under the contract holder's name. A subsequent cancellation legally reclassifies the vehicle as 'pre-owned' based on this registration record, irrespective of its zero-mileage status. As tax-free status applies strictly to new vehicles, it is no longer eligible to be leased to another client. The resulting financial loss is therefore charged as a vehicle depreciation fee. Please be mindful of this considerable cost.

It is the administrative processing period of approximately 1-2 weeks required for a cancelled contract to be completely removed from the French Customs system. Re-contracting under the same name within this period may result in a denial of tax-free status on the grounds of data duplication. Please ensure this waiting period is factored into any re-contracting plans.

Unfortunately, it is not possible. Since tax benefits apply strictly to vehicles with no prior registration history, a vehicle already in operation does not qualify. New contracts generally provide better value for longer periods; however, please be advised that this mandates returning the current vehicle and picking up a new one. We appreciate your understanding.

This plan offers reductions or waivers on various fees and restrictions incurred from booking modifications or cancellations, along with a cashback coupon redeemable on future reservations. For detailed information, please refer to the guide on Serenity Plan™.

Yes. The Serenity Plan™ may be added or withdrawn within the cooling-off period. While it cannot be modified after this period, a separate purchase is available after vehicle pickup. For detailed information regarding the cooling-off period, please refer to the guide on Serenity Plan™.

Unfortunately, it is not possible. Tax-free lease contracts are available to visa-free tourists and holders of non-residential long-stay permits (Visiting Visas). As any qualification breach may incur vehicle confiscation by local authorities alongside a massive fine exceeding €10,000, exceptional vigilance is required.

Failure to collect the vehicle without prior notification will be deemed a no-show, and the vehicle recovery process will be initiated. As the payment is non-refundable in this event, it is imperative to contact the center to adjust the pickup schedule. Please be aware that rescheduling incurs a loss equivalent to the period of non-use, and that vehicle storage charges may apply in cases of significant delays.

As centers do not wait indefinitely for delayed arrivals, immediate contact upon landing is required to reschedule. While same-day pickup may be attempted within standard business hours, please be advised that late arrivals may be deferred to the next business day. Refunds for unused periods are not available. Inquiries regarding compensation for related losses should be directed to the airline or insurance provider.

Yes. However, prior inquiry is required, as vehicle holding periods and storage fees vary by center and season. As the contract term remains unchanged, a delayed pickup is not subject to a refund.

Service availability is not guaranteed. Most centers operate on an on-call basis, with personnel allocated only for confirmed appointments. Therefore, walk-in visits may face staff unavailability. While an expedited dispatch may be arranged in some cases, it entails unavoidable delays and potential service fees. Please be aware that any losses incurred due to the lack of a proper appointment are the sole liability of clients.

Unfortunately, it is not available. The center does not offer luggage storage, mail/package acceptance, or free parking. We ask for your strict cooperation, as the center has repeatedly emphasized this policy due to frequent inquiries. However, some centers that also operate private parking facilities may offer paid parking services. Please contact the center directly for details regarding rates and availability.

Authorization is limited solely to the spouse. Please present the booking voucher, a copy of the contract holder's passport, the spouse's passport, and the signed power of attorney.

The delivery fee is a logistics cost for transporting the vehicle, which is distinct from the 'one-way fee' (repatriation cost) charged by standard rental car companies. Accordingly, fees are incurred when utilizing a 'paid center', regardless of whether the location is identical. The exact fees will be provided during online booking process.

No, it is not necessary. Nevertheless, the vehicle must be returned free of personal debris and excessive contamination. In cases of extreme exterior soiling, a basic wipe-down is required. Please be aware that cleaning fees have been assessed on-site for past instances of extreme untidiness or the unauthorized disposal of personal articles, such as suitcases.

The car seat is purchased new under the contract, rather than leased. Therefore, the client retains full ownership even after the vehicle is returned. For voluntary returns, please consult with a representative at the center.

Unfortunately, it is not possible. Shuttle service is limited to the airport with which the center is affiliated. Transportation to any other destination, including the city or different airports, is not provided.

It is imperative to contact the French Head Office to report the vehicle's exact location. Please be advised that failure to complete this notification process, or non-payment of all incurred costs detailed below, will constitute vehicle abandonment, and will result in legal action.

• All costs incurred for the vehicle's recovery will be billed after final assessment. These include, but are not limited to:
  • Dispatch of personnel and/or a tow truck, if required.
  • Parking fees, storage costs, and other related expenses.
• Should the vehicle be left in an unauthorized location—such as a public roadside, motorway rest area, time-restricted parking zone, or private property—it may be subject to theft or impoundment by local authorities. All costs and liabilities arising from such an event will be the sole responsibility of the client.

Service availability is not guaranteed. Most centers operate on an on-call basis, with personnel allocated only for confirmed appointments. Therefore, walk-in visits may face staff unavailability. While an expedited dispatch may be arranged in some cases, it entails unavoidable delays and potential service fees. Please be aware that any losses incurred due to the lack of a proper appointment are the sole liability of clients.

Unfortunately, it is not available. The center does not offer luggage storage, mail/package acceptance, or free parking. We ask for your strict cooperation, as the center has repeatedly emphasized this policy due to frequent inquiries. However, some centers that also operate private parking facilities may offer paid parking services. Please contact the center directly for details regarding rates and availability.

Authorization is limited solely to the spouse. Please present the booking voucher, a copy of the contract holder's passport, the spouse's passport, and the signed power of attorney.

The delivery fee is a logistics cost for transporting the vehicle, which is distinct from the 'one-way fee' (repatriation cost) charged by standard rental car companies. Accordingly, fees are incurred when utilizing a 'paid center', regardless of whether the location is identical. The exact fees will be provided during online booking process.

Upon request to the Korea GSA and settlement of the relevant fees, a digital copy will be sent via email. Operation of the vehicle requires physical possession of the printed document. In case of border inspections requiring the original, a statement regarding the loss is necessary. For theft cases, retaining a police report for verification is advised. Please refer here for specific costs.

Please be advised that the incurred cost reflects the actual reissue fees imposed by French authorities, distinct from the provision of the digital copy. The original document will be held at the French Head Office to facilitate deregistration procedures following vehicle return.

In the event that only one of the two keys provided at pickup is lost, continued use of the remaining key is permitted until vehicle return. Applicable charges for the missing key will be automatically processed subsequently. Should both keys be lost, acquisition of replacements is mandatory. Upon request to the Korea GSA and settlement of relevant fees, replacement keys will be dispatched to the driver's current location (e.g., accommodation). Detailed cost information is available here.

• Snow Chains : Purchase requests may be made upon reservation. As prices vary depending on the vehicle model and chain specifications, please inquire separately. Be advised that these items are sold, not rented; thus, retention of the item following vehicle return is permitted. Alternatively, independent purchase from local automotive retailers is also permissible.
• Winter Tires : 3PMSF (3-Peak Mountain Snow Flake) certified M+S tires are standard equipment exclusively for vehicles with 'Winter', '4-Season', or 'All-Weather' designated in the model name. All other vehicles are fitted with summer tires. Should winter tires be required for such vehicles, replacement must be performed locally at the client's expense. Meanwhile, please be advised that tires commonly classified as 'All-Season' in North America are not recognized as winter or all-season tires in Europe.

The locking mechanism is disabled if a key is detected inside the vehicle. Please ensure that neither of the two keys provided at pickup remains within the cabin (e.g., inside a bag). If the issue persists, please contact Assistance.

Diesel vehicles are provisioned with an AdBlue level sufficient for approximately 5,000 km upon pickup. A refill warning indicator illuminates when the remaining driving range is between 2,000 km and 3,000 km. AdBlue can be purchased at service stations and refilled by opening the blue cap located adjacent to the fuel filler. Prices generally range from € 15 to 25 per 10 liters. While consumption varies depending on driving habits, approximately 1 liter is typically required for every 1,000 km. Please be advised that costs for consumables, including AdBlue, are the client's responsibility.

Inspection and replacement of engine oil are typically required every 15,000 to 20,000 km. Should the engine oil warning light illuminate during operation, please visit a nearby service center (advance booking recommended) for inspection and necessary service. As recommended oil specifications and refilling procedures vary by vehicle model, self-refilling or replacement should only be attempted upon full comprehension of the relevant manual. Please be advised that the cost of consumables, including engine oil, is the client's responsibility.

Europe employs a standardized fuel labeling system. Simply match the label on the pump nozzle with the identifier found inside the vehicle's fuel filler flap.

• Petrol: Circle (E + Number) (e.g., E5, E10)
• Diesel: Square (B + Number) (e.g., B7, B10)
• Paraffinic Diesel: Square (XTL)
• Gaseous: Diamond (e.g., LPG, CNG, H2)

Below are fuel names in major European languages. Please be advised that in some countries (e.g., France, Italy), local terms similar to 'gasoline' may indicate diesel. Relying on the standard symbols is recommended.

• Petrol: SP (Sans Plomb), Essence, Benzina Senza Piombo, Gasolina Sin Plomo, Gasolina Sem Chumbo, Amoliwdi Wensina, Kurşunsuz, Benzyna Bezolowiowa, Blyfri, Bensin, Benzin, Benzina, Benzine, Superbenzine, Super, Eurosuper, etc.
• Diesel: Gazole, Gasoil, Gasolio, Carburante, Gasóleo, Mazot, ON (Olej Napedowy), Nafta, etc.

Rates differ considerably by country and service provider. Northern and Western Europe tend to be more expensive, whereas Eastern Europe is relatively more affordable. Stations affiliated with large supermarkets are typically cheaper than those in city centers or on motorways. Although diesel is typically cheaper, local taxes in certain nations (e.g., Sweden, Switzerland) can result in higher prices compared to petrol. Please refer to the link below for average prices in major European nations.

• Fuel & Charging Rates in Europe

Unfortunately, it is not possible. Vehicles are assigned based on a random Vehicle Identification Number (VIN) allocation by French Customs. Consequently, specific color selection is not available. We appreciate your understanding.

Unfortunately, it is not provided. Due to strict visibility regulations for windshields and front side windows across Europe, vehicles are released without tint. Removable tinting may be utilized on rear windows only, where regulations are typically more lenient. Please be advised that reflective or mirrored tinting is strictly prohibited in all cases.

Yes. To obtain a quote from the French Head Office, a request must be submitted 1 to 2 months before the scheduled return date. As quotes are based on the market value effective on the contract date (return date), earlier estimation is not feasible. Additionally, due to administrative deadlines for ownership transfer in France, purchase applications cannot be processed starting 2 weeks prior to the return date. The following points must be reviewed prior to purchase:

• Condition: The vehicle is sold in its current condition. No option changes or additions are permitted.
• Payment: The total amount must be remitted to the French Head Office account. No installment or financing options are offered.
• Tax: The intended country of registration must be specified upon inquiry to determine the applicable tax rate.
• Registration & Procedures: All procedures following purchase confirmation—including registration, tax payment, license plates, and insurance—are the sole responsibility of the buyer.
• Export/Import: For vehicle export to a country outside the EU, all subsequent procedures such as shipping, transport, customs clearance, type approval, local registration, and mandatory insurance must be arranged individually.
• Warranty: The standard manufacturer's warranty remains valid for 2 years within the EU but is void in countries outside the EU.

• MHEV (Mild Hybrid) : The electric motor only assists the engine. As it recharges automatically while driving, no external charging is required.
• HEV (Hybrid) : Capable of driving solely on the electric motor at low or constant speeds, optimizing efficiency by combining the engine and motor. As it recharges automatically while driving, no external charging is required.
• PHEV (Plug-in Hybrid) : Offers a longer driving range in EV mode and switches to hybrid mode when the battery is depleted. While external charging ensures optimal fuel efficiency, the vehicle is capable of driving on the internal combustion engine without charging.

As recognition standards vary by country, it is essential to confirm driving eligibility with the embassy or relevant government authorities of the destination country prior to travel. Furthermore, to avoid potential difficulties arising from the unfamiliarity of local officials in Europe, obtaining an IDP (International Driving Permit) is strongly recommended for a seamless journey.

In certain European jurisdictions, the installation of appropriate winter equipment—such as snow chains or winter tires—is either recommended or legally mandated, contingent upon specific seasons or locations. For comprehensive guidance, please refer to the link below:

• Winter Equipment Regulations in Major European Countries

In many European countries, including France, speed camera warning systems are prohibited by law. To comply with these regulations, this feature is not available. We appreciate your understanding.

In the event of an emergency stop, activate hazard lights and wear the vest before exiting the vehicle. Move to a safe location off the road (e.g., behind a guardrail) to report the incident. Place the warning triangle at least 30 m behind the vehicle; however, this may be omitted if doing so is dangerous (e.g., on motorways) or visibility is poor.

These items must be returned with the vehicle. The actual cost will be charged if they are missing.

European motorway toll systems are categorized into manned, unmanned, and electronic lanes. As electronic toll collection often requires residency or complex registration, travelers are advised to utilize manned or unmanned booths. The lanes can be distinguished as follows:

• Manned: Indicated by attendant/cash symbols, or labeled 'Manual' - Subject to frequent queuing
• Unmanned: Indicated by card/cash symbols, or labeled 'Card,' 'Carte,' or 'Viacard' - Often card-only
• Electronic: Indicated by wireless symbols, or labeled with specific service names such as 'Tag,' 'Auto,' 'Via-T,' 'E-Tag,' 'Liber-T,' 'Telepass,' or 'Toll Tag'

In Portugal, certain highways operate solely on the electronic system (EasyToll). Online pre-registration is mandatory for these routes to enable automatic payments via a linked credit card. Please consult the link below for comprehensive guidelines.

• Online Registration for Portugal Electronic Tolls

A vignette is a time-based motorway toll pass widely used across Central and Eastern Europe, including Switzerland, Hungary, and Austria. While most nations offer flexible duration options, Switzerland operates exclusively with annual passes. Purchasing methods vary from physical stickers available at border service stations to digital e-Vignettes requiring license plate registration.

• Detailed Guide by Country

Caution: Overpricing Scams - Be vigilant against fraudulent vendors charging excessive fees. Unofficial websites and roadside stalls often charge double or triple the standard rate. Please consult the link above for official pricing and authorized retailers to ensure a safe transaction.

Unfortunately, it is not possible. Due to the tax-free status of the vehicles, the range of authorized drivers is legally restricted. Authorized drivers are limited to the contract holder and their spouse, parents, and children. These individuals may operate the vehicle without prior registration. Adding other individuals—such as parents-in-law, siblings, extended family members, friends, or acquaintances—as additional drivers is not permitted under applicable law, and therefore, no insurance products are available for such cases.

Yes. However, the submission of multiple supporting documents may be required. A comprehensive personal statement accompanied by photographs of the scene is mandatory, and additional documentation—such as witness statements or a police report—may also be requested.

Unfortunately, it is not possible. As of April 1, 2024, in accordance with EU policy, the issuance of paper insurance certificates has been discontinued. It is no longer mandatory to carry a paper certificate when driving between EU member states. To mitigate confusion during the transitional period, however, a 'Memo Vehicle Insured' document is provided upon vehicle pickup.

The plus (+) symbol represents the international access code (commonly '00' in Europe). Mobile devices typically convert a long-press of '0' into this symbol, automatically applying the correct prefix for the carrier. Numbers within parentheses denote local trunk codes to be excluded when calling from abroad. As roaming protocols vary, verification with the service provider is recommended.

Adherence to the European dialing convention is advised. To illustrate, the Korean number 010 1234 5678 translates to 00 82 10 1234 5678. This sequence comprises the European international identifier 00, the country code for Korea (82), and the remaining digits with the leading '0' omitted. For non-Korean numbers, replace 82 with the relevant country code.

Response times are contingent on the region and season. Expect around one hour in cities or main roads, 2–3 hours in remote areas, and up to half a day during peak holidays. Notably, certain motorways mandate the use of roadside emergency phones (Orange Boxes) or police intervention to dispatch designated towing services, potentially incurring additional administrative delays.

Upon request to the Korea GSA, a PDF certificate (in English or French) will be sent via email. An issuance fee of KRW 11,000 applies. Please be advised that postal delivery of hard copies is unavailable.

Unfortunately, it is not possible. While mechanical failures are infrequent due to the brand-new condition of the fleet, assistance services (such as accommodation or car rental) are provided to ensure mobility during repairs. Please be advised that coverage is limited to the aforementioned assistance; consequential damages arising from inevitable itinerary disruptions (delays, modifications, or cancellations) are excluded from the scope of compensation.

Unfortunately, it is not possible. Upon vehicle pickup, full authority regarding client management is transferred to the French Head Office. Consequently, case details and progress updates are not shared with the Korean office. Furthermore, owing to stringent European data protection regulations (GDPR), third-party intervention in insurance filings is legally restricted. However, we remain fully available to provide general procedural guidance and essential information.

Persons who are citizens or permanent residents of a country that legally recognizes common-law marriages or civil unions may be recognized as a married couple, provided an official partnership certificate issued by the relevant government authority of that country is presented.

For a shorter term, it is possible to contract for the minimum term and return the vehicle early without additional fees or penalties. However, as for terms exceeding the maximum limit, please contact us for a personalized consultation, as various variables must be considered.

A new vehicle may be delivered upon the renewal of tax-free eligibility, which occurs six months after the contract termination date (i.e., the vehicle return date). Therefore, a new contract should be initiated for a delivery date on or after this renewal. If a vehicle is required immediately upon return, an alternative is to establish a contract under the name of an immediate family member (e.g., a spouse).

Status modification is possible only before the modification deadline and will not be permitted after this time, regardless of the vehicle's pickup status.

Yes. The contract details can be modified once the schedule is finalized. Please refer to the tips below:

• Book a vehicle at a non-Paris center: The largest tax-free quotas are allocated to Paris. Therefore, if choosing between Paris and a non-Paris center, it is recommended to reserve a vehicle at a non-Paris center. This is because a subsequent modification to Paris is relatively less impacted by quota availability.
• Book the earliest possible pickup date: Tax-free quotas are filled in chronological order. Therefore, it is recommended to reserve a vehicle for the earliest possible pickup date. This is because a subsequent postponement to a later date is relatively less impacted by quota availability. Conversely, advancing the date may not be permitted if the quota for the desired earlier date is already filled.

Documentation must verify the right to stay in the EU and be issued in English or the official language of a relevant EU member state. No specific format is required. Examples include:

• Secondment Letter: Detailing the seconding/host organizations, assignment duration, scope of work, and a financial guarantee confirming all remuneration is from the home country.
• Certificate of Enrollment: Stating the academic institution, enrollment period, and major/field of study.

Unfortunately, it is not possible. The office in Korea operates as a GSA (General Sales Agency) and does not maintain a showroom or have permanently stationed staff. We appreciate your understanding.

While subject to variation based on the vehicle, rental period, and applicable policies, payment is generally divided into an initial advance (deposit) and the balance. Please note that if a reservation is made past the balance due date, the total amount will be charged in full immediately. Detailed amounts and procedures will be guided individually after online booking.

It is the official service fee stipulated for each contract and is applied uniformly by GSAs worldwide and the French Head Office. The fee is pre-incorporated into all quotes, regardless of the quotation source. Therefore, neither price discrepancies between providers due to this fee nor additional charges beyond the total amount quoted will occur.

While it is contingent upon relevant policies, when approved, payment is typically remitted to our European bank account. Consequently, transaction fees may be incurred depending on your bank. For further details, please inquire individually.

Yes. The booking voucher issued upon booking confirmation functions as an invoice, containing all pertinent details such as itemized charges and totals. Should your organization utilize a specific internal format, please notify us of the specifications, and every effort will be made to accommodate the request.

Unfortunately, it is not possible. Tax-free eligibility is granted to a specific individual by French Customs and is non-transferable. A change in lessee would invalidate the existing approval, necessitating the cancellation of the current contract and a separate application for the new lessee.

Unfortunately, it is not possible. The tax-free eligibility conferred by French Customs is valid within a designated year; the vehicle portfolio and its corresponding policies are likewise established on an annual basis. We appreciate your understanding.

Following the deadline, the tax-free vehicle is officially registered with the French authorities under the contract holder's name. A subsequent cancellation legally reclassifies the vehicle as 'pre-owned' based on this registration record, irrespective of its zero-mileage status. As tax-free status applies strictly to new vehicles, it is no longer eligible to be leased to another client. The resulting financial loss is therefore charged as a vehicle depreciation fee. Please be mindful of this considerable cost.

It is the administrative processing period of approximately 1-2 weeks required for a cancelled contract to be completely removed from the French Customs system. Re-contracting under the same name within this period may result in a denial of tax-free status on the grounds of data duplication. Please ensure this waiting period is factored into any re-contracting plans.

Unfortunately, it is not possible. Since tax benefits apply strictly to vehicles with no prior registration history, a vehicle already in operation does not qualify. New contracts generally provide better value for longer periods; however, please be advised that this mandates returning the current vehicle and picking up a new one. We appreciate your understanding.

This plan offers reductions or waivers on various fees and restrictions incurred from booking modifications or cancellations, along with a cashback coupon redeemable on future reservations. For detailed information, please refer to the guide on Serenity Plan™.

Yes. The Serenity Plan™ may be added or withdrawn within the cooling-off period. While it cannot be modified after this period, a separate purchase is available after vehicle pickup. For detailed information regarding the cooling-off period, please refer to the guide on Serenity Plan™.

Unfortunately, it is not possible. Tax-free lease contracts are available to visa-free tourists and holders of non-residential long-stay permits (Visiting Visas). As any qualification breach may incur vehicle confiscation by local authorities alongside a massive fine exceeding €10,000, exceptional vigilance is required.

Failure to collect the vehicle without prior notification will be deemed a no-show, and the vehicle recovery process will be initiated. As the payment is non-refundable in this event, it is imperative to contact the center to adjust the pickup schedule. Please be aware that rescheduling incurs a loss equivalent to the period of non-use, and that vehicle storage charges may apply in cases of significant delays.

As centers do not wait indefinitely for delayed arrivals, immediate contact upon landing is required to reschedule. While same-day pickup may be attempted within standard business hours, please be advised that late arrivals may be deferred to the next business day. Refunds for unused periods are not available. Inquiries regarding compensation for related losses should be directed to the airline or insurance provider.

Yes. However, prior inquiry is required, as vehicle holding periods and storage fees vary by center and season. As the contract term remains unchanged, a delayed pickup is not subject to a refund.

Service availability is not guaranteed. Most centers operate on an on-call basis, with personnel allocated only for confirmed appointments. Therefore, walk-in visits may face staff unavailability. While an expedited dispatch may be arranged in some cases, it entails unavoidable delays and potential service fees. Please be aware that any losses incurred due to the lack of a proper appointment are the sole liability of clients.

Unfortunately, it is not available. The center does not offer luggage storage, mail/package acceptance, or free parking. We ask for your strict cooperation, as the center has repeatedly emphasized this policy due to frequent inquiries. However, some centers that also operate private parking facilities may offer paid parking services. Please contact the center directly for details regarding rates and availability.

Authorization is limited solely to the spouse. Please present the booking voucher, a copy of the contract holder's passport, the spouse's passport, and the signed power of attorney.

The delivery fee is a logistics cost for transporting the vehicle, which is distinct from the 'one-way fee' (repatriation cost) charged by standard rental car companies. Accordingly, fees are incurred when utilizing a 'paid center', regardless of whether the location is identical. The exact fees will be provided during online booking process.

No, it is not necessary. Nevertheless, the vehicle must be returned free of personal debris and excessive contamination. In cases of extreme exterior soiling, a basic wipe-down is required. Please be aware that cleaning fees have been assessed on-site for past instances of extreme untidiness or the unauthorized disposal of personal articles, such as suitcases.

The car seat is purchased new under the contract, rather than leased. Therefore, the client retains full ownership even after the vehicle is returned. For voluntary returns, please consult with a representative at the center.

Unfortunately, it is not possible. Shuttle service is limited to the airport with which the center is affiliated. Transportation to any other destination, including the city or different airports, is not provided.

It is imperative to contact the French Head Office to report the vehicle's exact location. Please be advised that failure to complete this notification process, or non-payment of all incurred costs detailed below, will constitute vehicle abandonment, and will result in legal action.

• All costs incurred for the vehicle's recovery will be billed after final assessment. These include, but are not limited to:
  • Dispatch of personnel and/or a tow truck, if required.
  • Parking fees, storage costs, and other related expenses.
• Should the vehicle be left in an unauthorized location—such as a public roadside, motorway rest area, time-restricted parking zone, or private property—it may be subject to theft or impoundment by local authorities. All costs and liabilities arising from such an event will be the sole responsibility of the client.

Service availability is not guaranteed. Most centers operate on an on-call basis, with personnel allocated only for confirmed appointments. Therefore, walk-in visits may face staff unavailability. While an expedited dispatch may be arranged in some cases, it entails unavoidable delays and potential service fees. Please be aware that any losses incurred due to the lack of a proper appointment are the sole liability of clients.

Unfortunately, it is not available. The center does not offer luggage storage, mail/package acceptance, or free parking. We ask for your strict cooperation, as the center has repeatedly emphasized this policy due to frequent inquiries. However, some centers that also operate private parking facilities may offer paid parking services. Please contact the center directly for details regarding rates and availability.

Authorization is limited solely to the spouse. Please present the booking voucher, a copy of the contract holder's passport, the spouse's passport, and the signed power of attorney.

The delivery fee is a logistics cost for transporting the vehicle, which is distinct from the 'one-way fee' (repatriation cost) charged by standard rental car companies. Accordingly, fees are incurred when utilizing a 'paid center', regardless of whether the location is identical. The exact fees will be provided during online booking process.