How It Works

Cancellation

  1. Request

    Submit a cancellation request via the options listed below. Our team will be in touch regarding the next steps.

    Cancellation Deadline

    To be exempt from the vehicle depreciation fee (cancellation fee), all cancellations must be submitted by the timeframe stipulated by French Customs.

    Standard Serenity Plan™
    Cancellation Deadline Appox. 30 days before pickup 3 business days before pickup

    The exact deadline, calculated to account for the holidays of both the French Head Office and the Korea GSA, is displayed on My Account.

  2. Deductions and Refunds

    Approval from the French Head Office requires 2-3 business days, whereupon the refund and any applicable deductions will be processed.

    Deductions Standard Serenity Plan™
    Booking Fee Non-refundable € 100 Refundable € 0
    Vehicle Depreciation Fee
    Cancellation Fee     		€ 1,000 * Pickup in 2027: € 1,200
    Only for cancellations after the deadline

    No vehicle depreciation fee applies to cancellations before the deadline. The booking fee, however, is non-refundable, unless enrolled in the Serenity Plan™.

    The final refund amount will be advised after accounting for any deductions, which are based on the exchange rate of the balance payment. The corresponding procedure varies by the payment method as follows:

    • Bank Transfer: The refund is remitted to a domestic (South Korea) bank account.
    • Credit/Debit Card: After voiding the original authorization, the deducted amount is charged → Takes 2-3 business days to be processed by the card issuer

    Remittances are limited to domestic accounts registered in the name of the contract holder. For refunds prior to the balance payment, the exchange rate from the advance payment will be applied.

    What is the vehicle depreciation fee?

    Following the deadline, the tax-free vehicle is officially registered with the French authorities under the contract holder's name. A subsequent cancellation legally reclassifies the vehicle as 'pre-owned' based on this registration record, irrespective of its zero-mileage status. As tax-free status applies strictly to new vehicles, it is no longer eligible to be leased to another client. The resulting financial loss is therefore charged as a vehicle depreciation fee. Please be mindful of this considerable cost.

    What is the waiting period for re-contracting after a cancellation?

    It is the administrative processing period of approximately 1-2 weeks required for a cancelled contract to be completely removed from the French Customs system. Re-contracting under the same name within this period may result in a denial of tax-free status on the grounds of data duplication. Please ensure this waiting period is factored into any re-contracting plans.

  3. Completion

    The cancellation will be confirmed via email.

    Cancellation Finalized