How It Works

Return

  1. Appointment

    Arrange a return appointment directly with the center via the options listed below at least 1 week in advance.

    Serenity Plan™ holders are entitled to the additional options below:

    For any urgent changes to a scheduled appointment, please call the center directly to make adjustments.

    Is it possible to visit the center without an appointment?

    Service availability is not guaranteed. Most centers operate on an on-call basis, with personnel allocated only for confirmed appointments. Therefore, walk-in visits may face staff unavailability. While an expedited dispatch may be arranged in some cases, it entails unavoidable delays and potential service fees. Please be aware that any losses incurred due to the lack of a proper appointment are the sole liability of clients.

  2. Final Check

    Review the following prior to the scheduled return:

    Remaining Fuel

    Unused fuel is non-refundable and should be depleted by the vehicle's return.

    Vehicle Tidiness

    The vehicle must be returned clear of personal items and refuse. A cursory wash of an overly soiled exterior is expected.

    Unreported Damage

    The submission of relevant documentation is required for any unreported damage upon the vehicle's return.

    Pending Claim Forms

    All outstanding documents for existing claims must be compiled and submitted upon the vehicle's return.

    Return Center Details

    The center's essential information should be acquired, and its location verified via a mapping service such as Google Maps®.

    Is it necessary to wash the vehicle prior to return?

    No, it is not necessary. Nevertheless, the vehicle must be returned free of personal debris and excessive contamination. In cases of extreme exterior soiling, a basic wipe-down is required. Please be aware that cleaning fees have been assessed on-site for past instances of extreme untidiness or the unauthorized disposal of personal articles, such as suitcases.

  3. Return

    Arrive at the center by the scheduled time to return the items below:

    Vehicle
    2 Keys
    Registration
    All Items
    Before Signing the Handover Receipt

    Please ensure that all items listed above have been returned. Should any item be identified as unreturned after signature, it will be regarded as lost and the fees specified below will be charged:

    It is recommended to retain the handover receipt for a certain period following the vehicle's return.

    Why is the car seat not required for return?

    The car seat is purchased new under the contract, rather than leased. Therefore, the client retains full ownership even after the vehicle is returned. For voluntary returns, please consult with a representative at the center.

  4. Shuttle Access

    For all returns at the airport center, a courtesy shuttle to the terminal is available.

    To the Airport

    Fixed Route Only

    Is shuttle service available to the city center or other airports following the vehicle's return?

    Unfortunately, it is not possible. Shuttle service is limited to the airport with which the center is affiliated. Transportation to any other destination, including the city or different airports, is not provided.

    Unforeseen circumstances prevent me from returning the vehicle to the official center. What is the protocol for an off-site return?

    It is imperative to contact the French Head Office to report the vehicle's exact location. Please be advised that failure to complete this notification process, or non-payment of all incurred costs detailed below, will constitute vehicle abandonment, and will result in legal action.

    • All costs incurred for the vehicle's recovery will be billed after final assessment. These include, but are not limited to:
      • Dispatch of personnel and/or a tow truck, if required.
      • Parking fees, storage costs, and other related expenses.
    • Should the vehicle be left in an unauthorized location—such as a public roadside, motorway rest area, time-restricted parking zone, or private property—it may be subject to theft or impoundment by local authorities. All costs and liabilities arising from such an event will be the sole responsibility of the client.