Insurance

Reimbursement

Expenses incurred for services covered by the policy are settled by the assistant, the affiliated insurance service provider. In exceptional cases, however, the assistant may request that the contract holder initially pay on-site and subsequently file a claim for reimbursement. The procedure for filing a claim in such cases is as follows:

  1. Prepare Documents
    • Invoice: A detailed, itemized receipt ← Credit card slips or standard receipts are not acceptable
    • Claim Summary: A brief description of the incident
    • Assistant/File Number: The reference number assigned by the assistant

    For domestic (South Korea) payments, the following bank details are also required.

    • Bank Details: Bank name, account number, and account holder ← A domestic (South Korea) account in the contract holder's name only
  2. Submit Claim

    All claims and supporting documents must be filed via the email below within 30 days of the vehicle's return.

    Only expenses pre-approved by the assistant are eligible for a claim. Unauthorized expenditures will be denied.

  3. Claim Complete

    Refund authorization from the French Head Office takes approximately 2 to 6 weeks. A notification will be sent upon approval, and the refund will be processed as follows:

    For payments made in Euro to the French Head Office, the refund will be credited to the original credit card. For domestic (South Korea) payments, the refund amount is determined by the exchange rate (see below) on the processing date, and will be deposited into the designated bank account.

We appreciate your understanding that the status of claims submitted by a client directly to the French Head Office cannot be monitored by Korea GSA.